Customer Service  |  Policy
Shipping
- Domestic shipments guaranteed to deliver by 12/23/11 if placed before Monday, 12/12 for UPS Ground and Monday, 12/19 for UPS 2nd Day/Next Day delivery.
- International shipments guaranteed to deliver by 12/23/11 if placed before Thursday, 12/8.
- All orders are shipped via UPS, except to Japan. Additional shipping, handling and taxes may be charged for delivery to Canada.
- Orders to Japan are shipped via Yamato USA and are subject to additional fees or customs duty.
- All International orders are subject to additional fees or customs duty.
- International orders will only be shipped to the billing address.
- No Saturday Delivery
- Domestic orders placed before 3:00pm EST will be shipped out the same day for express shipping. Other delivery methods are not guaranteed to ship same day.
- Merchandise shown on the website may not be available in all sizes.
- If an ordered item is not in stock, you will be notified of a probable shipping date.
- Items ordered together may not ship together.
- Orders cannot be shipped to PO Boxes.
Refunds
- Refunds on items returned as new (not worn or damaged) will be honored within 30 days of purchase date.
- Refunds for purchase by credit card will be credited to your card account.
- Refunds for purchase by check must include receipt, and will be made by check.
- Shipping Charges are Non-Refundable.
- All formal items are non-refundable. This includes but is not limited to: tuxedo shirts, bowties, cufflinks, and any formal jewelry.
- Items discounted 25% or less may be returned. Items discounted more than 25% off may not be returned.
- Opened packages of underwear and hosiery are non-refundable.
- Prices are subject to change without notice.
Questions
- Contact Customer Service at our toll-free line 1.888.7.JPRESS (for callers outside the NYC area) or 212.687.7642, Monday through Saturday, 9:00 AM to 7:00 PM EST. Or send us an email.
- Complimentary gift box and card are available upon request.
- J. Press is not responsible for typographical errors on the website.
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