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Customer Service / Return Policy

 

CUSTOMER SERVICE

- Online orders are processed Monday through Friday except for US national holidays.

- Merchandise shown on the website may not be available in all sizes or colors, as item availability can change throughout the day. If an ordered item is not in stock, you will be notified before shipping.

- First time customer orders will be shipped to the billing address of the credit card used. Please contact us if you need your order shipped to an alternate address. *International orders will only be shipped to the billing address and billing person.

Contact for Internet Orders: customerservice@jpressonline.com or 1.888.757.7377 (1.888.7.JPRESS - toll free for callers outside the NYC area) / 718.392.3857, 9:00 am to 5:00 pm EST Monday through Friday except for US national holidays

Contact for Stores: please see each store hours and contact information

                             J.Press http://www.jpressonline.com/j-press-stores/

                             J.Press York Streehttp://www.jpressonline.com/york-st-shop/

PROMOTIONS

Some restrictions apply. Terms and conditions are subject to change without notice. Offers are valid while supplies last. Sale offers cannot be retroactively applied to previous purchases. Sale discounts only apply to designated sale items. For “Free Shipping” promotions, offer implies ground shipping within the US and may require minimum purchase. "Free Shipping" may also apply to shipping outside the US when noted, with minimum purchase. For "Free Shipping with Purchase of Select Item," your entire order will be eligible for free ground shipping. For any promotions, the offers apply to the original price before discount - tax and shipping fees are added to your final invoice. Online offers may not be valid in J. Press stores, other J. Press retailers or phone orders. See store for details.

GIFT PACKAGING

Complimentary gift boxes and message cards are available upon request (some oversized items may not be eligible for gift packaging). Gift receipts will be enclosed with gift packaging.

ALTERATIONS

J.Press offers custom alterations upon request. Please contact us for details.

Frequently Asked Questions

Which browser do you recommend for viewing the site?
We recommend using the most recent version of Google Chrome to view JPRESS and York St online stores. Google Chrome offers one of the most advanced and secure browsing experiences on the web and is supported across most operating systems and devices. However you browse, always make sure to use the most recent version of your browser. Not only does this ensure a more consistent experience it also ensures your security while on the web.

Why are cookies needed to view your site?
Cookies allow us to enhance your browsing experience and get a better understanding of what you are interested in. The Cookies on our website allow us to offer special promotions, utilize customer account features that require a log in, and store your shopping cart contents for later visits as examples.

How do I subscribe to your newsletter?
Our email sign-up can be found in the footer of any page on the site. Enter your email address and click submit. Our emails will keep you up-to-date with the latest arrivals, exclusive promotions and limited offers.

How do I unsubscribe to your newsletter?
Please use the SafeUnsubscribe link at the bottom of any email from J.Press.

How do I change or update my Account Information?
Log in to your account and go to My Account. Click on Your Account Details to update your information.

 

- J.Press is not responsible for typographical errors on the Website. We work hard to ensure the accuracy of pricing, descriptions, and item availability on the Website, but despite our best efforts, errors may occur. If there is incorrect pricing, descriptions, or item availability on your orders, we will contact you before shipping.

- J.Press reserves the right to hold any order for a security review.